Privacy Policy

1. Who We Are

Terra Commodities Ltd (“Terra Commodities“, “we“, “us“, “our“) is a UK-based commodities trading consultancy specialising in agricultural and petroleum products.

• Registered/trading address: 128 City Road, London, EC1V 2NX, United Kingdom
• Email: info@terracommodities.com
• Phone: +44 7468 628042

We are the “data controller” of the personal information described in this policy for the purposes of UK GDPR and the Data Protection Act 2018.

2. What This Policy Covers

This policy explains how we collect, use, store, and protect personal information when you:

• Visit or browse www.terracommodities.co.uk (the “Website“);
• Submit an enquiry through our contact form;
• Subscribe to our newsletter;
• Otherwise communicate with us by phone, email, or in person as a prospective or existing client, supplier, or business partner.

This policy does not cover the separate contractual terms that apply once a trading, brokerage, or advisory relationship is formally agreed — those are governed by the individual agreement/contract entered into between the parties.

3. Information We Collect

We may collect the following categories of personal information:

We do not knowingly collect payment card details, special category data (e.g. health, religion, biometric data), or information from children through the Website.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries submitted via the contact form;
• Provide information about our agricultural and petroleum trading, sourcing, verification, and consultancy services;
• Carry out buyer/seller verification, due diligence, and KYC/compliance checks where you are engaging with us as a prospective trading counterparty;
• Send newsletters and updates, where you have subscribed (you may unsubscribe at any time);
• Maintain, secure, and improve the Website, including monitoring for spam and abuse (e.g. via our anti-bot verification check);
• Comply with legal, regulatory, anti-money-laundering, and sanctions-screening obligations;
• Exercise or defend our legal rights.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent — e.g. when you sign up to our newsletter (you can withdraw consent at any time);
• Legitimate interests — e.g. responding to enquiries, maintaining Website security, and general business development, provided this is not overridden by your rights;
• Performance of a contract — where processing is necessary to take steps towards, or perform, a trading or consultancy agreement with you;
• Legal obligation — e.g. KYC, anti-money-laundering, sanctions, and other compliance checks required in commodity trading.

6. Cookies

Our Website uses cookies and similar technologies to operate correctly, remember preferences, and analyse traffic.  You can control cookies through your browser settings; disabling some cookies may affect Website functionality. 

7. Sharing Your Information

We do not sell your personal information. We may share it with:

• Trusted service providers who support our operations (e.g. website hosting, IT support, email/newsletter platforms, analytics providers) — currently including 
• Verified counterparties, professional advisers, banks, or logistics partners, but only where necessary to progress a specific trade or transaction you are involved in, and generally with your knowledge as part of that process;
• Regulators, law enforcement, or other authorities where required by law, or to prevent fraud, money laundering, or other financial crime;
• A buyer in the event of a sale or restructuring of our business, subject to confidentiality safeguards.

International transfers: Given the global nature of commodity trading, personal information may be transferred outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (such as the UK International Data Transfer Agreement or adequacy decisions).

8. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting, or reporting obligations (which, for KYC/AML records in commodity trading, may require retention for a number of years after a relationship ends). 

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request erasure of your information, in certain circumstances;
• Object to, or request restriction of, certain processing;
• Request data portability, where applicable;
• Withdraw consent at any time (e.g. unsubscribe from our newsletter using the link in any email);
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your information properly.

To exercise any of these rights, contact us at info@terracommodities.com.

10. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website contains links to third-party sites, including our social media pages (Facebook, X/Twitter, Instagram, LinkedIn). We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies.

12. Children’s Privacy

Our Website and services are intended for business use and are not directed at, nor knowingly used to collect information from, individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Terra Commodities Ltd 128 City Road, London, EC1V 2NX, United Kingdom Email: info@terracommodities.com Phone: +44 7468 628042